1. Privacy policy

1.1 FOREWORD

Regardless of whether you are a customer, prospective customer, applicant or visitor to our website: We, AGRAVIS Technik BvL GmbH (hereinafter: "AGRAVIS", "we") take the protection of your personal data very seriously. But what does this mean in concrete terms?

Below, we provide you with an insight into what personal data we collect from you and how we process it. You will also receive an overview of the rights to which you are entitled under applicable data protection law. We will also provide you with the names of your contact persons should you have any questions.

1.1.1 WHO ARE WE?

AGRAVIS Technik BvL GmbH, based in Meppen, is the high-performance partner for agricultural technology in the Münsterland region, western Osnabrücker Land, Emsland and Grafschaft Bentheim regions. Nine modern, well-equipped locations each cover a radius of 25 kilometres.
AGRAVIS Technik BvL GmbH is the exclusive sales partner of the Claas brand in its area of operation and offers attractive products and first-class service to agricultural businesses, contractors, forestry and horticultural companies as well as private customers. AGRAVIS Technik BvL GmbH customers can rely on a comprehensive workshop and spare parts service. They receive fast help with maintenance, repairs and spare parts.

As the controller within the meaning of the applicable data protection laws, we


  • AGRAVIS Technik BvL GmbH
  • Kopenhagener Straße 1
  • 49716 Meppen-Versen
  • Phone: +49 59 35 . 93 93-100
  • Fax: +49 59 35 . 93 93-150
  • E-mail:
    info-mep@agravis.de

take all measures required under applicable data protection law to ensure the protection of your personal data.

If you have any questions regarding this privacy policy, please contact our data protection officer.


  • Data Protection Officer:
  • 2B Advice GmbH
  • Joseph-Schumpeter-Allee 25
  • 53227 Bonn
  • e-mail:
    AGRAVIS@2B-Advice.com

1.2 SCOPE OF APPLICATION OF THE DATA PROTECTION DECLARATION

The legislator defines the processing of personal data as activities such as the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

Personal data is any information relating to an identified or identifiable natural person.

This privacy policy deals with the personal data of customers, interested parties, applicants or visitors.

1.3 WHAT PERSONAL DATA DO WE PROCESS?

We collect your personal data when you contact us, e.g. as an interested party or customer. We may do this, for example, if you are interested in our products, register for our online services, contact us via our communication channels or if you use our products or services as part of an existing business relationship.

We process the following types of personal data:


  • Personal identification details, e.g. first and last name, address details, e-mail address, telephone number, fax number
  • Order data, e.g. customer number, order number, invoice data
  • Company-related data, e.g. company name, department, activity
  • Data on your online behaviour, e.g. IP addresses, user names, data on your visits to our website, the customer portals or the app, actions performed on our websites and in the customer portals, location of access
  • Information about your interests and wishes that you communicate to us, e.g. via our contact form or other communication channels
  • Information about your professional background, e.g. vocational training, previous employers, other qualifications

and other information comparable with these data categories.

1.3.1 SENSITIVE DATA

Sensitive data, i.e. special categories of personal data such as information on religious affiliation or trade union membership, are not collected in this way.

1.3.2 PERSONAL DATA OF MINORS

Personal data of children or minors is only collected if they create a customer account with us, register in the career portal, use our communication channels or use the app.

1.3.3 USE OF COOKIES AND DATA COLLECTION BY EXTERNAL SERVICE PROVIDERS

1.3.3.1 WHAT ARE COOKIES?

Cookies are files that are stored on your computer by our website or customer portals when you visit the site. These files store information that makes your use of this site more efficient.

Under this link you can manage the setting of various cookies and view further information on these cookies.
We also use the cookies listed below:



Youtube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in YouTube's privacy policy at:

www.google.de/intl/de/policies/privacy.

Messaging services

By sending a start message to the company specified in the imprint (hereinafter referred to as the sender), I consent in accordance with Art. 6 para. 1 lit. a GDPR to the sender using my personal data (e.g. surname and first name, telephone number, messenger ID, profile picture, messages) for direct communication and the data processing required for this purpose using the selected messenger. An existing messaging account with the respective provider is required to use this service.

Web Fonts

Our pages use so-called web fonts, which are provided by external providers, for the standardised display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
For this purpose, the browser you are using must establish a connection to external servers. As a result, the respective provider becomes aware that our website has been accessed via your IP address. The use of web fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If your browser does not support web fonts, a standard font will be used by your computer.
We currently use web fonts from Google ("Google Web Fonts"). The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options to protect your privacy can be found in the respective privacy policies.

Data protection information

1.3.4. CREATION OF LOG FILES

1.3.4.1. DESCRIPTION AND SCOPE OF DATA PROCESSING

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected:


  • Information about the browser type and version used
  • Websites from which the user's system accesses our website
  • Websites that are accessed by the user's system via our website
  • Date and time of access
  • The IP address of the user

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

1.3.4.2. LEGAL BASIS FOR DATA PROCESSING

The legal basis for the temporary storage of data and log files is Article 6(1)(f) GDPR.

1.3.4.3. PURPOSE OF DATA PROCESSING

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

Data is stored in log files to ensure the functionality of the website. We also use the data to optimise the website and to ensure the security of our information technology systems. The data is not analysed for marketing purposes in this context.

These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f GDPR.

1.3.4.4. DURATION OF STORAGE

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or anonymised so that it is no longer possible to identify the accessing client.

1.3.4.5. POSSIBILITY OF OBJECTION AND CANCELLATION

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object.

1.4 WHY DO WE PROCESS YOUR PERSONAL DATA - AND ON WHAT LEGAL BASIS?

1.4.1 FULFILMENT OF THE CONTRACT

We process your data in order to fulfil our contracts. This also applies to information that you provide to us as part of pre-contractual correspondence. The specific purposes of data processing depend on the respective product and the application made and can also be used to analyse your needs and check which products and services are suitable for you. Furthermore, the data is also processed for warranty measures.

1.4.1.1 IMPLEMENTATION OF THE CONTRACTUAL RELATIONSHIP

In order to fulfil the contractual relationship, we need your name, address, telephone number or e-mail address so that we can contact you.

1.4.1.2 OFFERING GOODS AND SERVICES

We also need your personal data in order to be able to check whether and which products and services we can and may offer you.

Details on the respective purposes of data processing can be found in the contract documents and our General Terms and Conditions.

1.4.1.3 IMPLEMENTATION OF THE APPLICATION PROCEDURE

We process the data you have sent us as part of your application in order to check whether your professional qualifications are suitable for the advertised position. We only use your information for the application process and transfer it to your personnel file if a contract is concluded. If no agreement is reached, your information will be deleted or destroyed. We will not use your applicant information for any other purpose than to carry out the application process.

1.4.2 AFTER WEIGHING UP OUR INTERESTS: WE IMPROVE OUR SERVICES AND OFFER YOU SUITABLE PRODUCTS

1.4.2.1 STRENGTHENING AND OPTIMISING THE CUSTOMER RELATIONSHIP

As part of our efforts to continuously optimise our relationship with you, we occasionally ask you to take part in our customer surveys. The results of the surveys are used to customise our products and services even better to your needs.

1.4.2.2 DATA PROCESSING AND ANALYSIS FOR MARKETING PURPOSES

Your needs are important to us and we endeavour to provide you with information on products and services that suit you exactly. To do this, we use the findings from our joint business relationship and from market research. The main aim is to customise our product suggestions to your needs. In this context, we guarantee that we always process the data in accordance with applicable data protection law. Important: You can object to the use of your personal data for this purpose at any time.

What exactly do we analyse and process?


  • results of our marketing campaigns to measure the efficiency and relevance of our campaigns;
  • Information from your visits to our website;
  • We analyse the potential demand for our products and services.

1.4.2.4 measures that benefit your safety

We use your personal data in the following cases, among others:


  • To protect you or your company from fraudulent activities, we analyse your data. This may occur, for example, if you have been the victim of identity theft or unauthorised persons have gained access to your user account in some other way.
  • In order to improve the reliability of our web applications, our IT support team works closely with you in the event of technical problems. In this context, we also analyse logs of page accesses, actions performed, etc.
  • to be able to guarantee IT security.
  • in order to be able to record and prove facts in the event of possible legal disputes.

1.4.3 ON THE BASIS OF YOUR CONSENT

If you have consented to the processing of your personal data for one or more specific purposes, the processing of your data by us is permitted. You can revoke this consent at any time with a view to the future without incurring any costs other than the transmission costs according to the basic tariffs (costs of your Internet connection). However, the revocation of consent does not affect the legality of the processing carried out up to the time of revocation.

1.4.4 DUE TO LEGAL REQUIREMENTS OR IN THE PUBLIC INTEREST

As a company, we are subject to a wide variety of legal requirements (e.g. from tax legislation). In order to fulfil our legal obligations, we process your personal data.

1.5 WHERE WE TRANSFER DATA TO AND WHY

1.5.1 DATA UTILISATION WITHIN THE COMPANY

Within AGRAVIS Technik BvL GmbH, access to your personal data is only granted to those departments that need it to fulfil our contractual or legal obligations or to protect our legitimate interests.

1.5.2 DATA USE OUTSIDE OF THE COMPANY

We respect the protection of your personal data and only pass on information about you if this is required by law, if you have given your consent or to fulfil contractual obligations.

The following recipients, for example, may be subject to a legal obligation to disclose your personal data:


  • Public bodies or supervisory authorities, e.g. tax authorities, customs authorities
  • Judicial and law enforcement authorities, e.g. police, courts, public prosecutor's office
  • Lawyers or notaries, e.g. in legal disputes
  • Auditor
  • To register the GHG quota, the necessary data is forwarded to the responsible authorities (Federal Environment Agency), which then carry out a conformity check and certification of the GHG quota.

We cooperate with other companies so that we can fulfil our contractual obligations. These include


  • Transport service providers and freight forwarders
  • Manufacturer
  • Organisers and training service providers, if you have registered for certain trade fairs or events through us
  • Banks and financial service providers for handling all financial matters
  • own service providers.

In order to organise our operations efficiently, we use the services of external service providers who may receive personal data from you in order to fulfil the purposes described, including IT service providers, printing and telecommunications service providers, debt collection, consulting or sales companies.

Important: We pay close attention to your personal data!

In order to ensure that our service providers comply with the same data protection standards as we do, we have concluded corresponding contracts for order processing. These contracts regulate, among other things


  • that third parties only have access to the data they need to fulfil the tasks assigned to them.
  • that the service providers only give access to your data to employees who have explicitly undertaken to comply with data protection regulations.
  • that the service providers comply with technical and organisational measures that guarantee data security and data protection.
  • what happens to the data when the business relationship between the service provider and us is terminated.

For service providers based outside the European Economic Area (EEA), we take special security measures (e.g. by using special contractual clauses) to ensure that the data is treated with the same level of care as in the EEA. We regularly audit all our service providers to ensure compliance with our requirements.


Important note: We do not sell your personal data to third parties under any circumstances.

1.5.3 DATA UTILISATION WITHIN THE AGRAVIS GROUP

In order to offer you the best possible service, we occasionally exchange data within the Group. In doing so, we ensure that the applicable data protection regulations are complied with and that your personal data is adequately protected at all times.

For this reason, we have taken appropriate measures to ensure compliance with data protection within the AGRAVIS Group:

We have concluded corresponding contracts with the individual subsidiaries to ensure that personal data exchanged within the Group always remains protected.

In accordance with these contracts and the applicable data protection law, we only transfer personal data to our production and sales subsidiaries for the purposes stated in this data protection declaration. In doing so, we support our subsidiaries both operationally and in complying with the technical and organisational measures that we also use at the parent company to ensure the security of your personal data. Where possible, we protect your data through pseudonymisation or anonymisation measures. If subsidiaries are located outside the EEA, we take appropriate measures to ensure that the personal data processed there is protected in the same way as within the EEA.

1.6 ARE YOU OBLIGED TO PROVIDE US WITH PERSONAL DATA?

In the context of the business relationship between you and AGRAVIS, we require the following categories of personal data from you:


  • all necessary data for the establishment and implementation of a business relationship
  • Data required for the fulfilment of contractual obligations
  • Data that we are legally obliged to collect

1.7 CANCELLATION PERIODS

In accordance with the applicable data protection regulations, we do not store your personal data for longer than we need it for the purposes of the respective processing. If the data is no longer required for the fulfilment of contractual or legal obligations, it is regularly deleted by us, unless its temporary storage is still necessary. The following reasons may exist for further storage:

Retention obligations under commercial and tax law must be complied with: The retention periods, primarily in accordance with the provisions of the German Commercial Code and the German Fiscal Code, are up to ten years.

On the preservation of evidence in the event of legal disputes within the framework of statutory limitation periods: limitation periods in civil law can be up to 30 years, whereby the regular limitation period is three years.

1.8 YOUR RIGHTS

You also have certain rights in connection with the processing of your personal data. Further details can be found in the corresponding provisions of the General Data Protection Regulation (Articles 15 to 21).

1.8.1 RIGHT TO INFORMATION AND CORRECTION

You have the right to receive information from us about which of your personal data we process. If this information is not (or is no longer) correct, you can request that we correct the data, or complete it if the information is incomplete. If we have passed on your data to third parties, we will inform the relevant third parties in the appropriate legal situation.

1.8.2 RIGHT TO CANCELLATION

Under the following circumstances, you can request the immediate deletion of your personal data:


  • When your personal data is no longer needed for the purposes for which it was collected.
  • If you have withdrawn your consent and there is no other legal basis for data processing.
  • If you object to the processing and there are no overriding legitimate grounds for data processing.
  • If your data is processed unlawfully.
  • If your personal data must be deleted to fulfil legal obligations.

Please note that before deleting your data, we must check that there is no legitimate reason for processing your personal data.

1.8.3 RIGHT TO RESTRICTION OF PROCESSING ("RIGHT TO BLOCK")

You may request that we restrict the processing of your personal data for one of the following reasons:


  • If you dispute the accuracy of the data until we have had the opportunity to verify the accuracy of the data.
  • If the data is processed unlawfully, but instead of deletion you only request the restriction of the use of the personal data.
  • If we no longer need the personal data for the purposes of processing, but you still need it for the establishment, exercise or defence of legal claims.
  • If you have objected to the processing and it has not yet been determined whether your legitimate interests outweigh ours.

1.8.4 RIGHT TO OBJECT

1.8.4.1 INDIVIDUAL RIGHT OF OBJECTION

If the processing is carried out in the public interest or on the basis of a balancing of interests, you have the right to object to the processing on grounds relating to your particular situation. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing of your data which override your interests, rights and freedoms, or because your personal data serves the establishment, exercise or defence of legal claims. The objection does not affect the lawfulness of the processing carried out prior to the objection.

1.8.4.2 ADVERTISING CONTRADICTION

In cases where your personal data is used for advertising purposes, you can object to this form of processing at any time. We will then no longer process your personal data for these purposes.

The objection can be made informally and should be addressed to:


  • AGRAVIS Technik BvL GmbH
  • Kopenhagener Straße 1
  • 49716 Meppen-Versen
  • Phone: +49 59 35 . 93 93-100
  • Fax: +49 59 35 . 93 93-150
  • E-mail:
    info-mep@agravis.de

1.8.5 RIGHT TO DATA PORTABILITY

You have the right to receive personal data that you have provided to us for processing in a portable and machine-readable format upon request.

1.8.6 RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY (ART. 77 GDPR)

We always endeavour to process your enquiries and claims as quickly as possible in order to protect your rights accordingly. However, depending on the frequency of enquiries, it may take up to 30 days before we can inform you further about your request. If it should take longer, we will inform you promptly of the reasons for the delay and discuss the further procedure with you.

In some cases, we may or may not be able to provide you with information. If legally permissible, we will inform you of the reason for the refusal to provide information.

However, if you are not satisfied with our responses and reactions or believe that we are in breach of applicable data protection law, you are free to lodge a complaint both with our data protection officer and with the competent supervisory authority. The supervisory authority responsible for us is

State Commissioner for Data Protection of Lower Saxony
Prinzenstrasse 5
30159 Hanover
Phone: +49 511 . 120 45 00
Fax: +49 511 . 120 45 99
e-mail:

poststelle@lfd.niedersachsen.de
www.lfd.niedersachsen.de

1.9 VERSION

This privacy policy is dated 20 September 2020. Registered customers will be informed of any changes to the privacy policy. Earlier versions of the privacy policy are available on the website or from our data protection officer.